Refund Policy

Applicable to purchases made at www.martinsdovale.com

The Customer may cancel his order at any time until its delivery, with the right to a refund of all amounts paid. Upon receipt of the order by the Customer, he may exercise his right of free resolution in the legally foreseen terms and indicated below.

Failure to pay the order within 5 (five) days following the date on which it was placed implies the automatic cancellation of the order.

Pursuant to the provisions of Law 7/2004 of 7 January, relating to electronic commerce, Ourivesaria Martins Do Vale reserves the right to unilaterally cancel the order whenever there is a programming error, malfunction of the computers of Ourivesaria Martins Do Valeor if the contractual proposal arrives deformed at its destination and that the error concerns an essential element of the contract.

The Customer is responsible for the correct packaging of the products to be returned, as well as the costs inherent to their dispatch.

All items will be checked upon arrival at our service and only those that comply with the return conditions will be accepted for exchange or return.

Ourivesaria Martins Do Vale reserves the right not to accept articles that do not meet these conditions.
If the Customer chooses to return the amount paid, we inform you that the refund is made by the same means of payment.
In the event that you have received items that are damaged or have technical problems, Ourivesaria Martins Do Vale will schedule their collection at the place you indicate, in the same shipping area as the original order, without any charges for the Customer.